Support

We've got you.

Rootwork is currently in beta via TestFlight. If you run into anything, reach out directly. We read every message.

✉️

Email support

The fastest way to get help. Expect a response within 24–48 hours.
support@rootworkfitness.com

General, partnership & press inquiries: info@rootworkfitness.com

Frequently asked questions

Rootwork is currently in closed beta via TestFlight. Drop your email on the home page and we'll send you an invite link when spots open up. If you already have an invite, open the TestFlight link on your iPhone to install.
Rootwork Pro is the paid tier, available as a monthly or annual subscription. Pro includes: coach notes per exercise, CSV/PDF export, deep HealthKit integration, custom rest timers, app themes, alternate icons, an Apple Watch companion app, home screen widgets, AI warm-up and cool-down generation, and the ability to bring your own Claude API key (BYOK) for unlimited AI usage.
Rootwork uses Claude (by Anthropic) to generate workouts and programs. You describe your goals, available equipment, training style, and schedule. The AI builds a structured program with progressive overload built in. You can also paste any existing program in plain text and Rootwork will parse it into a ready-to-log format.
Yes. Basic HealthKit integration (writing workout summaries to Apple Health) is available on the free tier. Deep HealthKit features, including reading body metrics and syncing with Apple Watch, are available on Pro.
Pro users can connect their own Anthropic (Claude) API key. This lets you use your own usage quota directly, which can be more cost-effective for heavy users, and removes any Rootwork-side usage limits. Your key is stored locally on your device and is never sent to Rootwork's servers.
Subscriptions are managed through the App Store. You can cancel anytime via Settings → Apple ID → Subscriptions on your iPhone. For refund requests, contact Apple directly via reportaproblem.apple.com. Apple handles all billing. If you're having trouble, email us and we'll do our best to help.
You can delete your account from within the app: Profile → Account → Delete Account. This permanently removes all your data from our servers. If you've already deleted the app, email us at support@rootworkfitness.com and we'll handle it manually within 7 days.
We genuinely appreciate bug reports. Email support@rootworkfitness.com with a description of what happened, what you expected, and your device/iOS version. Screenshots or screen recordings are super helpful. Beta testers can also use TestFlight's built-in feedback button by shaking their device.